EM & CO
EM & CO
We're a product design agency helping teams create exceptional user experience

We don’t know all the answers, but we know how to find them.

 

Our collaborative, human-centered approach allows us to design the best solution for your users, and ultimately your business.

 
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What we do

Our services are available a la carte or as a full package, and can be tailored to fit the unique needs of your team.

 
 

 
 

Design Thinking Workshops

We facilitate on-site workshops with cross-functional stakeholders and team members to define the foundations of your product strategy. We bring a knowledge and analysis of the competitive landscape, design best-practices, product insight, and a fresh take on your challenges. Our practical exercises have clear outcomes that guide your team through messy problems and towards big, creative solutions.

What does this look like?

  • Half-day sessions with the key stakeholders in your org

  • Define customer personas, user flows, and pain points

  • Creatively sketch solutions and prioritize ideas based on business goals

  • Walk away with a clear vision of who you’re building for, what they want, and how to measure success

 

 

Product Strategy and UX Design

The heart of our agency is designing outstanding product experiences. Following the workshop, we build the UX designs for high impact user flows. But the collaboration doesn’t end after the workshop. We work in multiple rounds of iteration into our design process to be sure you’re getting exactly what you need.

Where possible, we love partnering with engineering teams to ensure our designs are feasible and that the engineering effort doesn’t outweigh the business impact. We build product roadmaps alongside the UX designs that balance level of effort with business priority to provide a strategic rollout plan and clear direction forward.

What does this look like?

  • Identify priority user flows

  • Build interactive wireframes

  • Iterate on designs based on client feedback

  • Annotate detailed product requirements

  • Deliver product roadmap based on input from engineering team

 

 

User Research and UX Testing

Understanding your users is critical to a good product experience. We work with clients to define who their target users are, and understand their needs and motivation so we’re always building with them in mind. We conduct detailed usability testing on clickable prototypes, package outcomes, and translate findings to actionable results.

What Does this look like?

  • Define recruitment criteria

  • Build interview guides

  • Conduct interviews with clickable prototypes

    Deliver packaged, actionable write-ups

 
 

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